Backup and Disaster Recovery
BACKUP AND RECOVERY SERVICES Top Questions Businesses Ask When Researching Backup & Disaster Recovery:
- What is a backup and disaster recovery plan, and why do I need one?
- Is a backup the same thing as a disaster recovery plan?
- How do we know our backups would actually work if we needed them?
- Can ransomware infect our backups too?
- Do we need this if we already back up to the cloud through Microsoft 365 or Google?
- How fast could we actually be back up and running after an incident?
Understanding BACKUP AND RECOVERY SERVICES What Is Backup & Disaster Recovery, and Why Does My Business Need One?
Most businesses have a backup. Very few have actually tested whether it would work.
A backup is a copy of your files. A disaster recovery plan is the tested, documented process for actually getting your business back online — in the right order, in a known amount of time — after something goes wrong. Those are two different things, and the gap between them is where most small businesses get caught off guard. A backup job can run successfully every night for a year and still fail the one time it actually matters, because nobody ever tried restoring from it.
For a business without a dedicated IT department, this is one of the few technology decisions with a truly binary outcome: either you're back to work in hours, or you're not back to work at all. We treat it that way — automated, isolated backups running in the background, tested restores on a defined schedule, and a documented runbook for exactly what gets recovered first when something happens. You focus on running your business. We make sure there's a way back if the worst happens.
What You Receive What's Included When You Partner With Us
Automated, Scheduled Backups
Servers, workstations, and critical cloud data — including Microsoft 365 mailboxes, OneDrive, and SharePoint — backed up on a defined schedule, not left to chance.
Offsite, Isolated Storage
Backup copies stored away from your production network, following the industry-standard 3-2-1 approach: three copies, two media types, one offsite.
Immutable Backup Copies
Backups that can't be altered, deleted, or encrypted by ransomware or a compromised account — even one with admin-level access.
24/7 Backup Monitoring
Every backup job is monitored, with alerting and remediation the moment something fails — instead of a failure going unnoticed for weeks.
Scheduled Test Restores
We don't just confirm a backup completed — we periodically restore it, to confirm your data is actually recoverable before you ever need it to be.
Support During an Actual Recovery Event
Work from anywhere, no more waiting on the front desk to relay messages.
Protection and Prevention How We Protect You
One Team, Start to Finish
Your backup and your day-to-day IT support come from the same provider — no coordination gap between a backup vendor and an IT provider when speed matters most.
Tested, Not Assumed
We don't consider a backup "done" when the job completes. We verify it's actually restorable, so you're never finding out the hard way during a real incident.
Built for Your Systems, Not a Generic Template
Recovery priorities are set around what your business actually depends on — production systems, client records, project files — not a blanket policy applied the same way to every client.
A Predictable Piece of Your IT, Not a Surprise Bill
Backup and disaster recovery is included in your flat monthly IT agreement — one predictable cost, not a separate line item you have to think about.
Simple Monthly Pricing How We Price Your Backup & Disaster Recovery
There's no one-size-fits-all number for backup and disaster recovery, and we'd rather be upfront about why, than hand you a generic price sheet that doesn't reflect what your business actually needs protected.
Instead, we look at four things to build a price around what you actually need:
Your Recovery Targets
How fast your systems need to be back online, and how much data loss is acceptable — near-instant recovery costs more than a same-day target, and that's a business decision, not just a technical one.
Your Environment
Total data volume, number of systems and servers, and whether your infrastructure is on-premises, cloud, or a mix of both.
System Complexity
Whether you're backing up simple file storage or something more involved, like a database or an ERP system that needs special handling to recover correctly.
Testing & Compliance Needs
How often your systems get test-restored, and whether documented, audited recovery procedures are required for insurance, compliance, or funding purposes.
Other Support Models Alternatives to Managed Backup & Disaster Recovery
DIY Backup (external drives, a single NAS device, or built-in OS tools)
Advantages
Low upfront cost, full control.
Disadvantages
No offsite isolation from ransomware unless deliberately configured, no professional monitoring, and no one available to run recovery if it's actually needed during a crisis.
Relying on Microsoft 365 or Google Workspace's Built-In Retention
Advantages
Already included in your existing subscription — feels "free."
Disadvantages
Native retention windows are typically short and aren't designed as a substitute for a full backup and recovery strategy. Deleted or corrupted data can fall outside the window before anyone notices.
Hiring In-House IT Staff to Manage Backup and DR
Advantages
“Budgetable” · reduces dependency on one in-house person · can run very efficiently with clear role division
Disadvantages
A single hire rarely covers 24/7 monitoring, and building enterprise-grade recovery infrastructure in-house is a significant, unpredictable expense for a 5–150 employee business.
Managed backup and disaster recovery sits in the middle: professional monitoring, tested recovery, and a documented plan — without the cost of building it yourself or the gaps of assuming your existing setup already covers it.
Let’s Talk Ready to Stop Guessing How Fast You'd Actually Recover
Let's talk about what a tested backup and disaster recovery plan looks like for your business — no pressure, no obligation.
Quick Answers You Need Frequently Asked Questions
We provide managed IT services, cybersecurity, cloud solutions, network support, data backup, and system monitoring.
What's the difference between a backup and a disaster recovery plan?
A backup is a copy of your data. A disaster recovery plan is the tested, documented process for actually restoring your systems and getting your business running again after data loss, hardware failure, or a ransomware attack — including how long that takes and in what order.
Can ransomware infect our backups too?
It can, if backups aren't properly isolated. Immutable, offsite backup storage is specifically designed to prevent this — the backup copies can't be altered or deleted even if an attacker gains access to the rest of your network.
Do we need this if we already back up to the cloud through Microsoft 365 or Google?
Most cloud platforms retain deleted or corrupted data for a limited time, which isn't the same as a full backup and recovery strategy. A dedicated plan covers a longer retention window and a tested process for full recovery — not just accidental-deletion recovery.
Will our cyber insurance require this?
Increasingly, yes. Many carriers now ask about backup practices — including whether backups are immutable and tested — as part of underwriting, and some make it a condition of coverage or a factor in premium pricing.
How fast could our business actually be back up after a ransomware attack?
It depends entirely on whether a tested recovery plan exists. Businesses with a documented, tested plan typically recover in a matter of hours to a few days; businesses without one often take weeks, and some don't fully recover at all.
How much does backup and disaster recovery cost for a small business?
Cost depends on how much data you have, how fast you need to be back online, and how many systems are covered. It's typically billed as a predictable monthly cost rather than a large one-time expense, and is often bundled into a flat-fee managed IT agreement.
